Privacy policy

1. Introduction

Gabus Lodge And Safaris cc, trading as Gabus Safari Lodge (“we”, “us”, “our”), respects your privacy. This Privacy Policy explains what personal information we collect through our website at gabusnamibia.com, how we use it, and the choices you have. It applies only to our website and online bookings, not to information collected offline or through other channels. It should be read together with our Terms & Conditions.

2. Consent

By using our website or making a booking, you consent to this Privacy Policy. If you do not agree, please do not use the website or submit your details.

3. Information We Collect

We collect only the information needed to respond to you and manage your stay. This may include:

• Contact and enquiry details: your name, email address, phone number, country of residence, planned check-in and check-out dates, and the contents of your message, when you complete our contact form or contact us in another way.
• Booking details: information needed to confirm and manage your reservation, such as guest names, dates, special requests and dietary requirements.
• Payment information: see section 6. We do not see or store your card details.
• Technical information: your IP address, browser type, device information, internet service provider, pages visited, referring and exit pages, and date and time stamps, collected through log files and cookies.

4. How We Use Your Information

We use your information to:

• respond to your enquiries and provide quotes and availability;
• process, confirm and manage your booking and stay;
• process payments and refunds, and prevent fraud;
• operate, maintain and improve our website and understand how it is used;
• protect our forms and website from spam and automated abuse;
• comply with legal obligations; and
• send you newsletters or promotions, but only if you have agreed to receive them. You can opt out at any time by contacting us through our contact page or using the unsubscribe link.

5. Log Files, Cookies and Analytics

Like most websites, we use log files, which record visitor IP addresses, browser type, ISP, date and time stamps, referring and exit pages and clicks. This information is not used to identify you personally. We use it to analyse trends, administer the site and keep it secure.

We also use cookies to remember preferences, understand which pages are visited and improve your experience. [We use Google Analytics (or another analytics service) to measure website traffic.] You can disable cookies in your browser settings. Doing so may affect how parts of the website work. Each browser’s website explains how to manage cookies.

6. Payments

Booking payments are processed by Adumo Online, a Lesaka Technologies company. Your card details are entered on Adumo’s secure payment page and are never stored by Gabus Safari Lodge. We receive only confirmation of the payment and the information needed to manage your booking. Adumo handles your payment information under its own privacy policy and security standards.

7. Spam Protection

Our website uses Cloudflare Turnstile to protect our contact forms from spam and automated abuse. Turnstile runs in the background and may collect limited technical information from your browser and device, such as your IP address and browser characteristics, to verify that you are a real visitor. This information is processed by Cloudflare in accordance with the Turnstile Privacy Addendum and Cloudflare’s Privacy Policy.

8. Sharing Your Information

We do not sell your personal information. We share it only with service providers who help us run our business, such as our payment processor, website hosting provider, booking system provider, spam protection provider and analytics provider, and only as needed for them to provide their services. We may also disclose information where required by law or to protect our rights, guests or property.

Some of these providers are located outside Namibia, so your information may be processed in other countries. We take reasonable steps to make sure it is handled securely.

9. Third-Party Websites

Our website may link to third-party websites and services. This Privacy Policy does not apply to them, and we are not responsible for their privacy practices. Please read their policies before giving them your information.

10. How Long We Keep Your Information

We keep personal information only as long as needed for the purposes in this policy, including to manage your booking, meet accounting and legal requirements, and resolve disputes. After that, we delete or anonymise it.

11. Security

We take reasonable steps to protect your information from loss, misuse and unauthorised access. No method of transmission over the internet is completely secure, so we cannot guarantee absolute security.

12. Your Rights

Depending on where you live, including under the GDPR if you are in the European Economic Area or the United Kingdom, you may have the right to:

• Access: request a copy of the personal data we hold about you.
• Rectification: ask us to correct information that is inaccurate or incomplete.
• Erasure: ask us to delete your personal data, under certain conditions.
• Restriction: ask us to restrict how we process your data, under certain conditions.
• Objection: object to our processing of your data, under certain conditions.
• Portability: ask us to transfer your data to you or to another organisation, under certain conditions.
• Withdraw consent: withdraw any consent you have given, such as for marketing, at any time.

To make a request, contact us through our contact page. We will respond within one month. We may need to verify your identity first. California residents may also request to know, delete or opt out of the sale of their personal information. We do not sell personal information.

13. Children’s Information

Bookings must be made by adults aged 18 or older. Children are welcome to stay with us, but our website is not directed at children and we do not knowingly collect personal information from anyone under 18 through it. If you believe a child has given us personal information, please contact us through our contact page and we will promptly delete it.

14. Changes to This Policy

We may update this Privacy Policy from time to time. The updated version will be posted on this page with a new “Last updated” date. By continuing to use the website after changes are posted, you accept the updated policy.

15. Contact Us

If you have questions about this Privacy Policy or want to exercise your rights, please contact us through our contact page.

Gabus Lodge And Safaris cc, trading as Gabus Safari Lodge
D3031 gravel road, approximately 10km from Otavi, Namibia